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Complaint Handling Policy (CMA)

Complaint Handling Policy (CMA)

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High Risk Investment Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Between 73-76 % of retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. For more information please refer to HYCM’s Risk Disclosure. Additionally, the content of this website is for information purposes only and it is not intended as a recommendation or advice. Any indication of past performance or simulated past performance included in advertisements published by HYCM is not a reliable indicator of future results. The customer carries the sole responsibility for all the businesses or investments that are carried out at HYCM.

Legal Information: HYCM is the trading name of HYCM Capital Markets (UK) Limited and HYCM Capital Markets S.R.L. and HYCM Financial Services L.L.C. HYCM Capital Markets (UK) Limited authorised and regulated by the Financial Conduct Authority with reference number 186171. HYCM Capital Markets S.R.L. is a company registered in Costa Rica with registration number 3-102-883933. HYCM Financial Services L.L.C. is authorised and regulated by the Capital Market Authority (CMA), (License No. 20200000473) and holds a category 5 license: ranking and advice. It is not authorised to hold client assets or client money. The HYCM Capital Markets Group is a holding company, and its assets are a controlling equity interest in its subsidiaries, HYCM Capital Markets (UK) Limited and HYCM Capital Markets S.R.L. and HYCM Financial Services L.L.C. All references on this email to "HYCM" refer to all subsidiaries of the HYCM Capital Markets Group.