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What procedure should I follow if I have a complaint?

Swift resolution process

In the event of a complaint, HYCM clients regulated under our FCA entity should first contact their account manager who will review the matter and try to find a swift resolution to any issues you have. If you would like to escalate your complaint, please send an email outlining the details of your complaint to complaints@hycm.com.

For HYCM clients regulated under CIMA, please send an email outlining the details of your complaint to complaints@hycm.com.

For HYCM clients regulated under our CySEC entity, please visit our Complaints Handling Policy here.

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